Site Operations Manager – Primary Care

Generations-Family-Health-Center; Norwich (CT); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical/dental/vision/Life insurance

403(b) retirement plan

Malpractice insurance

Voluntary Life insurance

Employee Assistance Program

FSA & DCA options

Job summary

Generations Family Health Center in Norwich, CT is seeking a Practice Manager to lead site operations, staff, and patient access in a busy ambulatory setting. You will partner with the Director of Primary Care Operations and Outreach, support clinicians, manage revenue cycle, and drive quality, safety, and readiness across the site.

This full-time role offers strong benefits, including 5 weeks of PTO, 9 paid holidays, medical/dental/vision and life insurance, a 403(b) retirement plan with

Qualifications

• Bachelor’s degree in a related field preferred; equivalent education and experience considered.
• At least 3 years of ambulatory health care operations experience with supervisory duties.
• Experience with staff supervision, scheduling, patient flow and performance improvement.
• Proficiency with EHR and practice-management systems; knowledge of FQHC/HRSA/PCMH standards preferred.

Responsibilities

• Site leadership and daily operations oversight.
• Staff supervision, scheduling and workforce management.
• Manage patient access, flow and experience.
• Coordinate revenue cycle and resource stewardship.
• Ensure quality, safety, compliance and readiness.
• Collaborate with clinicians and leadership.
• Facility, technology, and site readiness duties.

Skills

Staff supervision

Scheduling

Patient flow

Patient service

Performance improvement

Change implementation

Operational problem-solving

Education

Bachelor's degree in health care administration or related field

Tools

Electronic health record systems

Practice-management systems

Data reporting

Job description

Generations Family Health Center in Norwich, CT is seeking a Practice Manager to lead site operations, staff, and patient access in a busy ambulatory setting. You will partner with the Director of Primary Care Operations and Outreach, support clinicians, manage revenue cycle, and drive quality, safety, and readiness across the site.

This full-time role offers strong benefits, including 5 weeks of PTO, 9 paid holidays, medical/dental/vision and life insurance, a 403(b) retirement plan with