Practice Operations Manager — Community Health

Generations Family Health Center; Norwich Township (MI); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

5 weeks PTO

9 paid holidays

Medical, dental, vision and life

403(b) retirement plan

Malpractice insurance

Voluntary Life insurance

Employee Assistance Program

FSA & DCA

Job summary

Generations Family Health Center in Norwich, CT is seeking a Practice Manager to lead the site’s daily operations, coordinate staff, and ensure safe, patient-centered and compliant care delivery. The role emphasizes site leadership, patient access, workflow optimization, and performance improvement within a multi-location health center focused on community-based services.

Qualifications include a 4-year degree in health care or related field and at least 3 years’ ambulatory health care

Qualifications

• Bachelor's degree preferred; equivalent education and progressively responsible management experience may be considered.
• Minimum three years of ambulatory health care or comparable operations experience, including supervisory or management responsibilities.
• FQHC or community health center experience strongly preferred.
• Experience in staff supervision, scheduling, patient flow, patient service, performance improvement, change implementation, and operational problem-solving.
• Proficiency with electronic health record and practice-management systems; knowledge of FQHC, HRSA, FTCA, PCMH, accreditation, privacy, quality, safety, and labor requirements preferred.
• Prior clinical-support experience or certification, including Medical Assistant or LPN experience, and bilingual abilities preferred but not required.

Responsibilities

• Site Leadership and Daily Operations.
• Staff Leadership and Workforce Management.
• Patient Access, Flow and Experience.
• Clinician, Nursing and Clinical Partnership.
• Service Integration and Organizational Collaboration.
• Quality, Compliance, Safety and Readiness.
• Performance, Productivity and Improvement.
• Revenue Cycle and Resource Stewardship.
• Facility, Technology and Site Readiness.

Skills

Staff supervision

Scheduling

Patient flow

Operations management

Problem solving

EHR systems

Education

Bachelor's degree in health care administration, business administration, public health, nursing, or related field

Tools

Practice-management software

EHR systems

Job description

Generations Family Health Center in Norwich, CT is seeking a Practice Manager to lead the site’s daily operations, coordinate staff, and ensure safe, patient-centered and compliant care delivery. The role emphasizes site leadership, patient access, workflow optimization, and performance improvement within a multi-location health center focused on community-based services.

Qualifications include a 4-year degree in health care or related field and at least 3 years’ ambulatory health care