Clinical Operations Manager

Generations-Family-Health-Center; Windham (CT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision and life ins.

403(b) retirement plan with employer

5 weeks paid time off

9 paid holidays

Malpractice insurance coverage

Employee Assistance Program

FSA & DCA options

Job summary

Generations Family Health Center is seeking a Clinical Operations Manager in Willimantic, CT. This role leads clinical support staff, optimizes workflows, and collaborates with nursing leadership to uphold standards of care.

The position requires an unrestricted CT RN or LPN license, 3+ years in ambulatory care, and 2+ years in a supervisory role, with a strong focus on patient-centered operations and team development.

Qualifications

• Current unrestricted Connecticut RN or LPN license.
• Minimum of three (3) years of progressively responsible experience in ambulatory care, primary care, or community health.
• Minimum of two (2) years of supervisory or management experience leading clinical support staff.
• Current BLS certification.

Responsibilities

• Oversee day-to-day administrative and operational leadership of clinical support staff and workflows.
• Collaborate with the Director of Nursing and Regional RN Lead to maintain clinical competencies and nursing standards.
• Manage staffing, patient flow, and operational performance to ensure safe, efficient, patient-centered care.
• Ensure adherence to GFHC policies and applicable collective bargaining agreements.

Skills

Leadership

Operations management

Staff development

Workflow optimization

Education

Bachelor's degree in Nursing, Healthcare Administration, or related field

Job description

Clinical Operations ManagerFull-TimeLocation: Willimantic, CTBuilt on Community Care, Powered by Teamwork, Supported by Strong BenefitsWhy you’ll love working here: At Generations Family Health Center, you'll be part of a mission-driven, team-based environment focused on delivering compassionate, community-centered care. Join a collaborative team dedicated to serving our community.About Generations Family Health Center: Generations Family Health Center is a regional community health center serving a 37-town rural region in eastern Connecticut, with locations in Willimantic, Danielson, Norwich, and Putnam. Our dedicated staff provides comprehensive primary care services to patients of all ages, including medical, dental, and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School-Based Health Centers.POSITION SUMMARY:The Clinical Operations Manager is responsible for the day-to-day operational leadership of clinical support services within the assigned medical practice. Reporting administratively to the Director of Primary Care Operations and working in collaboration with the Director of Nursing, the position provides administrative and operational leadership for assigned clinical support staff while overseeing clinical workflows, staffing, patient flow, clinician support, operational readiness, and clinical resource utilization to ensure safe, efficient, and patient-centered care.The Clinical Operations Manager is accountable for the operational performance of the clinical care environment and implementation of organizational clinical operational standards, professional nursing standards, and clinical practice initiatives established by organizational leadership. The position works collaboratively with the Medical Director, Director of Nursing, Regional RN Lead, Practice Manager, clinicians, and other organizational leaders to improve clinical operations, quality, safety, access, and organizational performance.The Clinical Operations Manager provides administrative and operational leadership for assigned clinical support staff and is responsible for workforce management, workflow execution, operational performance, and employee development. Professional nursing practice, nursing standards, clinical competencies, scope of practice, and nursing education remain under the direction of the Director of Nursing. The Clinical Operations Manager partners closely with the Practice Manager to ensure seamless coordination between clinical and administrative operations while maintaining clearly defined areas of responsibility.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:The Clinical Operations Manager provides administrative and operational leadership for assigned clinical support personnel and is accountable for the day-to-day management of clinical operations, including staffing, workflow execution, patient flow, clinician support, operational performance, and clinical resource utilization.The position exercises independent judgment in managing daily operations and is responsible for workforce management, employee development, performance management, and operational execution in accordance with GFHC policies and applicable collective bargaining agreements.The Clinical Operations Manager collaborates with the Director of Nursing and Regional RN Lead to support implementation of professional nursing standards and competency programs. Accountability for professional nursing practice, nursing standards, scope of practice, clinical competency, and nursing education remains with the Director of Nursing.Salary: $85,000+ (commensurate with experience)Benefits:5 weeks of paid time off9 paid holidaysMedical, dental, vision and life insurance coverage403(b) retirement savings plan with employer contributionMalpractice insurance coverageVoluntary Life insuranceEmployee Assistance ProgramFSA & DCA optionsREQUIRED QUALIFICATIONS:Current unrestricted Connecticut Registered Nurse (RN) or Licensed Practical Nurse (LPN) licenseMinimum of three (3) years of progressively responsible experience in ambulatory care, primary care, or community healthMinimum of two (2) years of supervisory or management experience leading clinical support staffCurrent BLS certificationPREFERRED QUALIFICATIONS:Bachelor's degree in Nursing, Healthcare Administration, or related healthcare fieldExperience in a Federally Qualified Health CenterExperience with HRSA Health Center Program requirementsExperience with Joint Commission accreditation standardsExperience implementing standardized clinical workflowsBilingual (English – Spanish based on patient population)Join Our Team!Do you want to make a real difference while enjoying a balanced and fulfilling career? If so, we would love to hear from you. Apply today:Interested applicants should submit resume and application online at:http://www.genhealth.org/rewarding-careers/opportunitiesTo apply by mail, email or fax:Generations Family Health Center, Inc.,ATTN: Human Resources40 Mansfield Ave, Willimantic, CT 06226-1948FAX: [phone] EMAIL: [e-mail] DATE: Candidate screening will begin immediately until filled.Generations Family Health Center is an equal opportunity employer and does not engage in discrimination, show preference, or permit harassment.EOE