Practice Manager

Generations Family Health Center; Norwich (CT); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

PTO 5 wks

9 paid holidays

Medical/Dental/Vision/Life insurance

403(b) employer contribution

Malpractice insurance

Voluntary Life insurance

Employee Assistance Program

FSA & DCA option

Job summary

Generations Family Health Center seeks a Practice Manager to lead daily site operations at the Norwich location, ensuring efficient, patient-centered care. You will supervise staff, coordinate with clinicians, and promote safe, compliant, and high-quality service delivery.

This full-time role requires background in ambulatory health care, 3+ years of supervisory experience, and proficiency with EHR and practice-management systems.

Qualifications

• Bachelor's degree preferred; equivalent education and progressively responsible management experience may be considered.
• Minimum three years of ambulatory health care operations experience with supervisory responsibilities preferred; FQHC experience preferred.
• Experience in staff supervision, scheduling, patient flow, patient service, performance improvement and problem-solving.

Responsibilities

• Provide site-based operational leadership for daily performance and readiness of the ancillary site.
• Lead staff, coordinate across clinicians and leadership, and ensure safe, efficient patient-centered operations.
• Oversee patient access, flow, experience and revenue cycle, with focus on quality and compliance.

Skills

Staff supervision

Scheduling

Patient flow

Patient service

Performance improvement

Change implementation

Operational problem-solving

Education

Bachelor's degree in health care administration or related field

Tools

Electronic Health Records (EHR)

Practice-management systems

Job description

Location: Norwich, CT

Built on Community Care, Powered by Teamwork, Supported by Strong Benefits

Full-Time

Location: Norwich, CT

Built on Community Care, Powered by Teamwork, Supported by Strong Benefits

Why you'll love working here: At Generations Family Health Center, you'll be part of a mission-driven, team-based environment focused on delivering compassionate, community-centered care. Join a collaborative team dedicated to serving our community.

About Generations Family Health Center: Generations Family Health Center is a regional community health center serving a 37-town rural region in eastern Connecticut, with locations in Willimantic, Danielson, Norwich, and Putnam. Our dedicated staff provides comprehensive primary care services to patients of all ages, including medical, dental, and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School-Based Health Centers.

Position Summary The Practice Manager is the site-based operational leader accountable for the day-to-day performance, coordination, and readiness of the assigned ancillary site. The position provides administrative leadership to assigned staff; supports clinicians and clinical leaders; and promotes safe, efficient, patient-centered, and compliant operations. The site currently provides medical services and may add other clinical, enabling, or support services as organizational needs evolve. The Practice Manager reports to the Director of Primary Care Operations and Outreach and works in close partnership with the Director of Nursing and Site Medical Director. The position also collaborates with other site, service-line, and organizational leaders whose functions support or influence site operations. These relationships do not transfer clinical authority or alter established reporting.

Primary Duties And Responsibilities

• Site Leadership and Daily Operations.
• Staff Leadership and Workforce Management.
• Patient Access, Flow and Experience.
• Clinician, Nursing and Clinical Partnership.
• Service Integration and Organizational Collaboration.
• Quality, Compliance, Safety and Readiness.
• Performance, Productivity and Improvement.
• Revenue Cycle and Resource Stewardship.
• Facility, Technology and Site Readiness.
• Organizational and Labor Responsibilities.

Salary:

$73,185.00+ (commensurate with experience)

Benefits

• 5 weeks of paid time off
• 9 paid holidays
• Medical, dental, vision and life insurance coverage
• 403(b) retirement savings plan with employer contribution
• Malpractice insurance coverage
• Voluntary Life insurance
• Employee Assistance Program
• FSA & DCA option

Qualifications

• Bachelor's degree in health care administration, business administration, public health, nursing, or a related field preferred; equivalent education and progressively responsible management experience may be considered.
• Minimum three (3) years of ambulatory health care or comparable operations experience, including supervisory or management responsibilities, preferred; FQHC or community health center experience strongly preferred.
• Demonstrated experience in staff supervision, scheduling, patient flow, patient service, performance improvement, change implementation, and operational problem-solving.
• Proficiency with electronic health record and practice-management systems and data reporting; knowledge of relevant FQHC, HRSA, FTCA, PCMH, accreditation, privacy, quality, safety, and labor requirements preferred.
• Prior clinical-support experience or certification, including Medical Assistant or LPN experience, and bilingual abilities are preferred but not required.

Generations Family Health Center is an equal opportunity employer and does not engage in discrimination, show preference, or permit harassment. EOE