Site Operations Manager – Legal Services

Ricoh Americas Corporation; Denver (CO); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Insurance options

401K

HSA

FSA

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh Americas Corporation is seeking a Site Manager to oversee daily operations at a small- to medium-sized site. You will supervise a small team and manage contracted services such as Copy, Courier, Managed Print, Hospitality, Imaging, and Mail services.

You will assess talent, support staff development, and conduct performance management with leadership support. Strong customer service and operational excellence are essential to meet SLAs and client expectations.

Qualifications

• High school diploma or GED required.
• 3–5 years of experience in a related field (B2B/technical).
• 2+ years of management or leadership experience preferred.
• 3–5 years of customer-facing experience required.
• Demonstrated knowledge of technology and business operations.
• Proficiency with Microsoft Office 365 applications.

Responsibilities

• Manage daily operations of a small- to medium-sized site with a small team.
• Prioritize multiple priorities and manage workflow effectively.
• Foster positive, engaging work culture to improve retention.
• Leverage Ricoh products and services to meet client needs.
• Achieve production labor targets and quality control goals.
• Improve service quality using Ricoh tools and methodologies.
• Ensure SLAs and collaborate with customers for process improvements.
• Maintain a customer-facing environment with regular feedback and surveys.
• Support business retention with exceptional service standards.
• Ensure compliance with audits, deadlines, and best practices.
• Align staffing with production demands.
• Motivate staff and recognize accomplishments.
• Communicate job expectations and performance standards.
• Identify training opportunities and develop staff.
• Evaluate performance and support career growth.
• Maintain daily contact with customers and stakeholders.
• Understand client requirements with leadership support.
• Identify gaps and improvements while meeting financial obligations.
• Resolve pricing, order intake, and invoicing issues with Sales.
• Prepare site reports, customer presentations, and business reviews.

Skills

Leadership

Customer service

Analytical thinking

Communication

Time management

Education

High school diploma or GED

3-5 years related experience

Tools

Microsoft Office 365

Job description

Ricoh Americas Corporation is seeking a Site Manager to oversee daily operations at a small- to medium-sized site. You will supervise a small team and manage contracted services such as Copy, Courier, Managed Print, Hospitality, Imaging, and Mail services.

You will assess talent, support staff development, and conduct performance management with leadership support. Strong customer service and operational excellence are essential to meet SLAs and client expectations.