Senior Site Operations Leader

Ricoh Americas Corporation; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Retirement 401K

Health Savings Account

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh Americas Corporation in Dallas seeks a Senior Site Manager to lead daily operations of a medium-to-large site or multiple sites, directing a sizeable team and ensuring SLA compliance through client feedback.

You will recruit, onboard, and develop staff, manage performance, and drive process improvements across Ricoh service lines to deliver high-quality print, courier, hospitality, imaging, and mail services.

Qualifications

• Leadership experience in operations with multi-site responsibility.
• Strong communication and problem-solving capabilities.
• Experience delivering services to clients with SLA adherence.

Responsibilities

• Direct daily operations of a medium-to-large site and team.
• Prioritize projects and manage competing priorities.
• Foster an inclusive, high-performing environment while meeting SLA objectives.
• Staffing, performance management, and development of site personnel.
• Collaborate with sales and other business units to ensure service quality.

Skills

Strategic facilitation

Public speaking / presentations

Advanced problem solving

Managerial courage

Customer service excellence

Technical aptitude

Communication skills

Education

High school diploma or GED

5+ years of experience in related field

2+ years of prior management experience

5+ years of customer-facing experience

Knowledge of technology

Tools

Microsoft Office 365

Job description

Ricoh Americas Corporation in Dallas seeks a Senior Site Manager to lead daily operations of a medium-to-large site or multiple sites, directing a sizeable team and ensuring SLA compliance through client feedback.

You will recruit, onboard, and develop staff, manage performance, and drive process improvements across Ricoh service lines to deliver high-quality print, courier, hospitality, imaging, and mail services.