Site Operations Manager

AppleOne Employment Services; Seattle (WA); On-site; USD 33,000 - 39,000; Full time

Job summary

AppleOne Employment Services seeks a hands‑on Site Operations Manager for an onsite temp‑to‑hire opportunity in Seattle, WA. You will oversee daily site services, manage a small team, and build strong client relationships in a fast‑paced office environment.

The role emphasizes improving workflows, delivering excellent service, and coordinating mail, document production, imaging, and courier operations. Strong leadership, communication, and MS Office 365 skills are essential.

Qualifications

• Manage onsite office services, document production, mail services, hospitality support, and courier operations.
• Lead and develop a small onsite team while maintaining strong service delivery and customer satisfaction.
• Monitor operational performance, reporting, invoicing support, workflow efficiency, and service‑level agreement compliance.
• Serve as the main client‑facing contact for issue resolution, customer feedback, and business review support.
• High School Diploma or GED required.
• 3 to 5 years of experience in office services, document production, print services, hospitality, administrative operations, or a related field.
• 3 to 5 years of customer‑facing experience required.
• Minimum 2 years of leadership, supervisory, or management experience strongly preferred.
• Strong Microsoft Office 365 proficiency.

Responsibilities

• Manage day‑to‑day operations for a small to medium‑sized onsite service center, ensuring service levels, quality standards, and deadlines are consistently met.
• Supervise, coach, train, and support a small team of direct reports while promoting a positive, customer‑focused work environment.
• Oversee mail services, document production, scanning, imaging, managed print services, hospitality support, and courier operations.
• Serve as the primary client contact, conduct customer meetings, gather feedback, resolve issues, and escalte concerns as needed.
• Prepare operational reports, business reviews, service documentation, invoicing support, and performance updates.
• Monitor workflows, productivity, staffing needs, and process improvement opportunities to increase service efficiency.

Skills

Office services

Document production

Mail services

Hospitality support

Customer service

MS Office 365

Leadership

Communication

Project management

Education

High School Diploma or GED

Tools

Copiers/Scanners

Printers

Job description

Job Summary

We are seeking a hands‑on Site Operations Manager for an onsite temp‑to‑hire opportunity in Seattle, WA. This role is ideal for an experienced office services, document production, mailroom, hospitality, or administrative operations leader who enjoys managing people, improving workflows, and delivering excellent client service in a professional office environment.

The Site Operations Manager will oversee daily site services, including document production, mail services, managed print services, hospitality support, imaging, and courier coordination. This position offers the opportunity to lead a small onsite team, build strong client relationships, and make a visible impact on service quality and operational performance. Candidates who thrive in a fast‑paced, team‑oriented environment with supportive leadership and clear service expectations will be well positioned for success.

Key Responsibilities

• Manage day‑to‑day operations for a small to medium‑sized onsite service center, ensuring service levels, quality standards, and deadlines are consistently met.
• Supervise, coach, train, and support a small team of direct reports while promoting a positive, customer‑focused work environment.
• Oversee mail services, document production, scanning, imaging, managed print services, hospitality support, and courier operations.
• Serve as the primary client contact, conduct customer meetings, gather feedback, resolve issues, and escalte concerns as needed.
• Prepare operational reports, business reviews, service documentation, invoicing support, and performance updates.
• Monitor workflows, productivity, staffing needs, and process improvement opportunities to increase service efficiency.

Compensation and Benefits

• Pay Rate: $24 to $28 per hour.
• Job Type: 4+ month temp‑to‑hire opportunity.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Hours: 42.5 hours per week.
• Location: Onsite in Seattle, WA 98104.
• Driving Required: No.
• Interview Process: Phone, virtual, and in‑person interviews.

Required Qualifications and Skills

• Manage onsite office services, document production, mail services, hospitality support, managed print, and courier operations.
• Lead and develop a small onsite team while maintaining strong service delivery and customer satisfaction.
• Monitor operational performance, reporting, invoicing support, workflow efficiency, and service‑level agreement compliance.
• Serve as the main client‑facing contact for issue resolution, customer feedback, and business review support.
• High School Diploma or GED required.
• 3 to 5 years of experience in office services, document production, print services, hospitality, administrative operations, or a related field.
• 3 to 5 years of customer‑facing experience required.
• Minimum 2 years of leadership, supervisory, or management experience strongly preferred.
• Strong Microsoft Office 365 proficiency.
• Excellent verbal and written communication skills.
• Strong problem‑solving, decision‑making, organization, and prioritization skills.
• Ability to manage multiple projects and operational demands in a fast‑paced professional environment.
• Demonstrated technical aptitude and comfort using computers, printers, copiers, scanners, and related office equipment.
• Ability to stand, walk, bend, reach, and lift items up to 50 pounds as needed.

Preferred Qualifications

• Previous experience as a Site Manager, Office Services Manager, Document Production Manager, Print Services Manager, Mailroom Manager, Operations Supervisor, Hospitality Manager, Facilities Coordinator, Business Services Manager, or Client Services Manager.
• Experience managing service‑level agreements, operational metrics, customer presentations, and business review meetings.
• Background supporting document printing, copying, scanning, imaging, mail fulfillment, hospitality services, or managed print operations.
• Strong track record of improving workflows, developing employees, and maintaining high‑quality service in a client‑facing environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance.

For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angles County Fair Chance Ordinance for Employers and the California Fair Chance Act.