Site Leader II — Field Operations & KPI-Driven Team Lead

Socket.dev; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Employee discount & FAM

Paid time off

EAP

Job summary

Gopuff in the United States is seeking a Site Leader to join the Field Operations team. You will lead a local team of Shift Leaders and Field Operations Associates, overseeing the facility’s operations, and coordinate with driver partners to ensure timely deliveries.

The ideal candidate has 6+ years in fast-paced settings, strong communication and leadership skills, and the ability to drive improvements across KPIs while managing budgets and safety.

Qualifications

• 6+ years of experience in a fast-paced environment and leading a workforce.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree, preferred.
• Strong written and verbal communication skills.
• Strong skills with conflict resolution.
• Ability to lead in an ever-changing environment.
• Proven track record of being a change agent with improving processes and efficiencies.
• Ability to work with fluid schedules; be available during peak hours (5pm-3am) and weekends/holidays as needed.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable to drive the financial performance by ensuring budgeted productivity, labor, and other expenses are achieved.
• Ensure compliance with policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
• Implement HR compliance, asset protection, safety controls, and QA reviews.
• Develop and implement action plans to improve performance and guide the management team.
• Teach and train site leadership in controlling expenses and labor to meet budget and sales.
• Create and implement plans to improve financial performance.

Skills

Leadership

Communication

Conflict resolution

Team development

Change management

Flexibility

Education

Bachelor’s degree

Job description

Gopuff in the United States is seeking a Site Leader to join the Field Operations team. You will lead a local team of Shift Leaders and Field Operations Associates, overseeing the facility’s operations, and coordinate with driver partners to ensure timely deliveries.

The ideal candidate has 6+ years in fast-paced settings, strong communication and leadership skills, and the ability to drive improvements across KPIs while managing budgets and safety.