Field Operations Leader — Drive KPIs & Team Growth

Gopuff; Cincinnati (OH); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

Gopuff is seeking a Site Leader to join the Field Operations team. You will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations, driving a safe, efficient, and customer-focused operation.

The role requires a self-starter with grit who can implement improvements, manage schedules (including peak hours 5pm–3am) and mentor your leadership team to deliver a flawless experience for our customers.

Qualifications

• 6+ years of experience in a fast-paced environment and leading a workforce.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Conflict resolution and team development experience.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate and Cost Per Order.
• Owns financial performance by achieving budgeted productivity, labor and expenses.
• Ensure compliance with policies, procedures and regulations for the warehouse.
• Implement HR compliance, asset protection, safety controls and QA reviews.
• Develop action plans to improve performance and guide Company programs.
• Train site leadership in controlling expenses and adhering to budget and sales volume.
• Create plans to improve the facility's financial performance.

Skills

Leadership

Communication

Conflict resolution

Team development

Availability for peak hours

Education

Bachelor's degree

Job description

Gopuff is seeking a Site Leader to join the Field Operations team. You will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations, driving a safe, efficient, and customer-focused operation.

The role requires a self-starter with grit who can implement improvements, manage schedules (including peak hours 5pm–3am) and mentor your leadership team to deliver a flawless experience for our customers.