Site Operations Leader - Automated Warehouse Maintenance

KNAPP North America; Greencastle (Franklin County); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with generous match

Paid vacation and holidays

Profit sharing

Tuition reimbursement

Job summary

KNAPP North America is seeking a Site Operations Manager to lead on-site maintenance for automated storage and retrieval systems, manage budgets, and strengthen customer relationships. You will coordinate a leadership team, ensure SLA delivery, and drive safety and quality across the site.

You will oversee implementation of maintenance programs, supervise staff, and maintain strong communication with the Director RBS Operations and customers to deliver high‑quality service and value.

Qualifications

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Work on weekends and/or overtime as required
• Professional office etiquette is required at all times
• Occasional travel required
• Physical requirements may include lifting between 50-100 pounds

Responsibilities

• Provide excellent customer service to strengthen Knapp’s reputation
• Gain a positive reputation by providing rapid and effective support
• Oversee tasks by developing team skillsets to ensure SLAs
• Oversee on-site representatives and system improvements
• Ensure Health & Safety considerations and risk assessments
• Provide monthly summaries and detailed reports of activities

Job description

KNAPP North America is seeking a Site Operations Manager to lead on-site maintenance for automated storage and retrieval systems, manage budgets, and strengthen customer relationships. You will coordinate a leadership team, ensure SLA delivery, and drive safety and quality across the site.

You will oversee implementation of maintenance programs, supervise staff, and maintain strong communication with the Director RBS Operations and customers to deliver high‑quality service and value.