Site Operations Lead — Autonomous Mobility

May Mobility; Virginia (MN); On-site; USD 73,000 - 90,000; Full time

Benefits offered by this job

Healthcare package

Retirement benefits

Parental leave

Flexible vacation

Wellness program

Job summary

May Mobility is seeking a Site Operations Manager to lead a diverse team of Site Supervisors, Technicians, and Autonomous Vehicle Operators, ensuring seamless shuttle operations at our sites.

You will report to the Customer Operations Manager and drive safety, reliability, and service quality while coordinating with engineering and People Operations. Occasional travel is required in a fast-paced startup environment.

Qualifications

• Associate degree or higher in Business, Technical Operations, or related field.
• 3+ years experience leading teams in a fast-changing, customer-focused environment.
• Proven judgment calls in ambiguous situations and project/process management.
• Excellent written and verbal communication; detail-oriented.
• Valid U.S. Driver’s License and ability to pass driving record check.

Responsibilities

• Oversee a team of Site Supervisors, Technicians, and AV Operators to run shuttle operations.
• Ensure safety guidelines are followed and cultivate a safety-first culture.
• Manage site budgets and align spending with the operating plan.
• Deliver exceptional service to customers and passengers.
• Collaborate with People Operations for staffing and performance decisions.
• Coordinate with engineers for escalations and technical issues.
• Train new site leadership and test new vehicle tech rollouts.

Skills

People leadership

Communication

Operational excellence

Safety compliance

Travel coordination

Education

Associate degree or higher in Business or related

Bachelor’s degree desirable

Tools

Google Suite

Slack

Jira

Asana

Job description

May Mobility is seeking a Site Operations Manager to lead a diverse team of Site Supervisors, Technicians, and Autonomous Vehicle Operators, ensuring seamless shuttle operations at our sites.

You will report to the Customer Operations Manager and drive safety, reliability, and service quality while coordinating with engineering and People Operations. Occasional travel is required in a fast-paced startup environment.