Site Operations & Client Services Specialist

Canon U.S.A., Inc.; Washington (District of Columbia); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon welcome kit

Referral bonuses

Job summary

Canon U.S.A., Inc. is seeking a customer-facing role focused on site operations and service delivery in the United States.

The position involves handling Mail/Courier, Reception, and Equipment maintenance duties, while ensuring adherence to site procedures and client SLAs. Ideal candidates have a HS diploma, 1–2 years in customer service, strong communication skills, and the ability to multitask and work OT as needed.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Responsible for communicating and training team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

HS Diploma / GED

Job description

Canon U.S.A., Inc. is seeking a customer-facing role focused on site operations and service delivery in the United States.

The position involves handling Mail/Courier, Reception, and Equipment maintenance duties, while ensuring adherence to site procedures and client SLAs. Ideal candidates have a HS diploma, 1–2 years in customer service, strong communication skills, and the ability to multitask and work OT as needed.