Site Operations & Client Services Coordinator

Canon Solutions America; New York (NY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon Solutions America is seeking an on-site associate to manage site operations and task assignments, ensuring SLA compliance and effective communication with clients and staff. You will support various services including copier maintenance, mail, reception, shipping, and inventory, while training teammates on workflow changes and maintaining records.

The role requires a HS Diploma or GED with 1–2 years in customer service, strong computer skills, and the ability to multitask, lift up to 50

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Responds to management and client requests via emails, calls, text messages and verbal.
• Maintains strong customer service focus and adherence to SLA.
• Assists in creating and updating the Site Procedure Guide.
• Oversees workflow and balances staff to meet account SLA requirements.
• Communicates and trains team on workflow or procedure changes.
• Maintains daily and monthly service activity records.
• Communicates effectively with client and staff; may serve as main client contact.
• Coverage may include Copy/Print/Copy Center, Copier Maintenance, Mail/Receiving, Reception, Shipping, Inventory, Warehouse, File Room as needed.
• Attends cross-functional trainings to cover for short-staffing; site location may change based on needs.

Skills

Customer service

Communication

Multitasking

Team coordination

Education

HS Diploma or GED

Tools

Computer skills

Job description

Canon Solutions America is seeking an on-site associate to manage site operations and task assignments, ensuring SLA compliance and effective communication with clients and staff. You will support various services including copier maintenance, mail, reception, shipping, and inventory, while training teammates on workflow changes and maintaining records.

The role requires a HS Diploma or GED with 1–2 years in customer service, strong computer skills, and the ability to multitask, lift up to 50