Simulation & IT Support Technician (Tier 2)

Chamberlain University; Florida; On-site; USD 39,000 - 68,000; Full time

Benefits offered by this job

Health, dental, vision, life and disa

401k Retirement Program

Flexible Time Off

12 Paid Holidays

Job summary

Chamberlain University is seeking a Technical & Simulation Support Specialist to provide Tier 2 IT support for campus and remote locations, including the SimCare Center and lab environments. This role coordinates equipment, maintains security, and supports classrooms and training sessions.

The ideal candidate has an Associate’s degree in a technical field and at least 2 years of desktop support experience, with Active Directory and networking knowledge; MCP and A+ are preferred.

Qualifications

• 2 years’ experience with desktop support or in a help desk.
• 2 years’ experience with Microsoft Active Directory in a large network environment.
• Entry level experience with networking, data, and voice systems.
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.

Responsibilities

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Assists in the supervision of Student Workers and/or temporary workers.
• Ensures lab equipment is meeting the requirements of the Academic delivery.
• Assists in maintaining lab security of equipment and software at all sites.
• Assists with network, sever, and telecommunication support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)
• The Specialist III is required to provide an intermediate level of support to the SimCare Center
• Requires approximately 10 hours per week
• Respond to requests, service calls and equipment setup assistance on short notice.
• Attend and support all Simlab on-site training, webinars and conferences.
• Ensure all equipment is setup and is in good working order.
• SAM II Model, Computer and Sim Scopes.
• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
• Podium PCs (2) and Projectors (2).
• WOW Carts and laptops. (4)
• Medsure dispense cart and computer.
• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
• Laerdal SimMan 3G, laptop, software updates and daily operations.
• Computers/LCD display/AV and Conference equipment.
• Learning Space Website/Server Support.
• Computer and Network Printer

Skills

Desktop support

Active Directory

Networking basics

Printer troubleshooting

PC troubleshooting

Lab equipment knowledge

Education

Associate's Degree in a technical field

Job description

Chamberlain University is seeking a Technical & Simulation Support Specialist to provide Tier 2 IT support for campus and remote locations, including the SimCare Center and lab environments. This role coordinates equipment, maintains security, and supports classrooms and training sessions.

The ideal candidate has an Associate’s degree in a technical field and at least 2 years of desktop support experience, with Active Directory and networking knowledge; MCP and A+ are preferred.