Part-Time SimLab IT and Technical Support Specialist

Chamberlain College of Nursing, LLC; Florida; On-site; USD 39,000 - 68,000; Part time

Benefits offered by this job

Health, dental, vision, life and disa­

401k Retirement Program + 6% employer/

Flexible Time Off (FTO)

12 Paid Holidays

Job summary

Chamberlain University is seeking a Technical & Simulation Support Specialist to provide Tier 1–2 IT support across campus and remote sites, with a focus on SimCare Center operations. The role involves equipment setup, image deployment, and assisting student workers in a busy learning environment.

Ideal candidates have 2 years in desktop support, strong AD and Windows OS knowledge, and the ability to lift equipment. Certification and classroom tech experience are valued.

Qualifications

• Associate's Degree in a technical field preferred.
• 2 years’ experience with desktop support or in a help desk required.
• 2 years’ experience with Microsoft Active Directory in a large network environment required.
• Entry level experience with networking, data, and voice systems required.
• Experience with classroom equipment preferred.
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Ability to lift up to 50 lbs.
• Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training required.
• MCP and A+ certification preferred.

Responsibilities

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Assists in the supervision of Student Workers and/or temporary workers.
• Ensures lab equipment is meeting the requirements of the Academic delivery.
• Assists in maintaining lab security of equipment and software at all sites.
• Assists with network, server, and telecommunication support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)
• SimCare Support
• The Specialist III is required to provide an intermediate level of support to the SimCare Center
• Requires approximately 10 hours per week
• Respond to requests, service calls and equipment setup assistance on short notice.
• Attend and support all Simlab on-site training, webinars and conferences.
• Ensure all equipment is setup and is in good working order.

Skills

Desktop support

Help desk

Networking basics

Printer troubleshooting

Windows OS

Hardware troubleshooting

PC troubleshooting

Education

Associate's Degree in a technical field

Tools

Microsoft Active Directory

Job description

Chamberlain University is seeking a Technical & Simulation Support Specialist to provide Tier 1–2 IT support across campus and remote sites, with a focus on SimCare Center operations. The role involves equipment setup, image deployment, and assisting student workers in a busy learning environment.

Ideal candidates have 2 years in desktop support, strong AD and Windows OS knowledge, and the ability to lift equipment. Certification and classroom tech experience are valued.