Technical and Sim Support Specialist - Tier1/Tier2

Chamberlain University; Florida; On-site; USD 39,000 - 68,000; Full time

Benefits offered by this job

Health, dental, vision, life and disab

401k Retirement Program + 6% employer

Job summary

Chamberlain University is seeking a Technical & Sim Support Specialist to provide Tier 1–2 IT support for campus labs and the SimCare Center. You will handle classroom equipment, imaging, software deployment, and user assistance for staff, students and faculty, with approx.

10 hours weekly for SimCare. The role requires an Associate’s degree in a technical field and 2 years of desktop support experience, plus Microsoft Active Directory and basic networking knowledge.

Qualifications

• Associate's degree in a technical field.
• 2 years’ experience with desktop support.
• Experience with Microsoft Active Directory in a large network environment.
• Entry-level experience with networking, data, and voice systems.

Responsibilities

• Provide Tier 1 & 2 IT support for campus and remote locations.
• Coordinate inspections of classroom equipment; process repair tickets.
• Build images and software packages to deploy.
• Assist in supervision of Student Workers and support staff.
• Ensure lab equipment meets Academic delivery requirements.
• Support SimCare Center with intermediate-level IT support.
• Respond to requests and setup equipment for training sessions.
• Perform troubleshooting for staff, students, and faculty.

Skills

Desktop support

Basic networking

Troubleshooting

Education

Associate's Degree in a technical field

Tools

Microsoft Active Directory

Imaging/Deployment tools

Job description

Technical and Sim Support Specialist - Tier1/Tier2

• Full-time
• Department: Information Technology

Chamberlain With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide. Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs. Chamberlain is accredited by the Higher Learning Commission ( www.hlcommission.org ), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu , and follow Chamberlain on Instagram , Facebook and LinkedIn .

Opportunity at a Glance

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.

Responsibilities

• IT Support:
• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Assists in the supervision of Student Workers and/or temporary workers.
• Ensures lab equipment is meeting the requirements of the Academic delivery.
• Assists in maintaining lab security of equipment and software at all sites.
• Assists with network, sever, and telecommunication support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)
• SimCare Support
• The Specialist III is required to provide an intermediate level of support to the SimCare Center
• Requires approximately 10 hours per week
• Respond to requests, service calls and equipment setup assistance on short notice.
• Attend and support all Simlab on-site training, webinars and conferences.
• Ensure all equipment is setup and is in good working order.
• Should be able to provide intermediate level of support for the following:
• SIMLABS:
• SAM II Model, Computer and Sim Scopes.
• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
• Podium PCs (2) and Projectors (2).
• WOW Carts and laptops. (4)
• Prep Area:
• Medsure dispense cart and computer.
• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
• Laerdal SimMan 3G, laptop, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Briefing Rooms:
• Computers/LCD display/AV and Conference equipment.
• Learning Space Website/Server Support.
• Nurses Station:
• Computer and Network Printer
• Setup for training sessions with conference phone as needed.
• Perform support tasks for classroom and lab equipment.
• Completes other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

• Associate's Degree in a technical field Preferred
• 2 years’ experience with desktop support or in a help desk Required and
• 2 years’ experience with Microsoft Active Directory in a large network environment Required and
• Entry level experience with networking, data, and voice systems. Required and
• Experience with classroom equipment Preferred
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• This position may require occasional evening and weekend work.
• Ability to lift up to 50 lbs.
• Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
• MCP and A+ certification Preferred

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38,894.00 and $68,341.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation