SignPrintGraphic Design Project Manager

AlphaGraphics - US799; Shirley (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

AlphaGraphics - US799 is seeking a Project Manager to grow inside sales and support the Account Executive while ensuring a positive customer experience across all stages of production.

You will leverage print knowledge, MIS systems, and Adobe tools to quote, proof, and deliver print projects, while building lasting customer relationships and contributing to center revenue growth.

Qualifications

• Experience in project management preferred but not required.
• Knowledge of printing and prepress.
• Solid knowledge of MIS systems and order entry processes.
• Ability to effectively build relationships with customers and teammates.
• Strong analytical skills (break projects into steps).
• Excellent writing and verbal skills.
• Professional appearance and decorum.
• Strong organizational and time-management skills.
• Experience in Digital Design (Adobe Creative Suites). Certification preferred.

Responsibilities

• Increase center’s inside sales and support the Account Executive as needed.
• Provide customers with benefits they will experience when using our products and services.
• Consult with customers to upsell and cross-sell when opportunities arise.
• Capture customer specifics using 'Job Analysis' questions.
• Ask probing questions and review customer proofs; manage proofing process.
• Edit/Create new print-ready files using Adobe Suite.
• Create job estimates in a timely, professional, accurate manner.
• Routinely resolve customer inquiries and complaints.
• Display mastery of MIS tools to create and estimate projects effectively.
• Maintain current pricing strategies and customer billing procedures.
• Perform business development functions related to Inside Sales.
• Assist in updating mailing list database and sales support tasks.
• Contact leads to schedule in-person meetings; follow up inbound leads.

Skills

Project management

Analytical thinking

Communication

Organization & time management

Relationship building

Adobe Creative Suite

Tools

MIS systems

CRM tools

Adobe Creative Suite

Job description

As a Project Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Project Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Edit/Create new print ready files using products from Adobe Suite
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures
• An AlphaGraphics Project Manager performs all business development functions related to Inside Sales, including the following:
• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Contact leads from quarterly lists to schedule in person meetings
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Assists on production floor when needed

Project Manager Qualifications

• Project Management experience is preferred but not required
• Knowledge of printing and prepress
• Possesses a solid knowledge of MIS systems and order entry processes
• Ability to effectively build relationships with customers and teammates
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• Experience in Digital Design (Adobe Creative Suites). Certification preferred.

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.