Client Relations and Account Manager

AlphaGraphics; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Job summary

AlphaGraphics Charleston is seeking a Client Relations and Account Manager to drive center sales and support staff and clients on projects in a fast-paced printing environment. You will attract new customers, maintain and expand accounts, and ensure a positive experience for clients, including efforts related to our apparel product line.

You will coordinate with productions, prepare estimates, review proofs, and manage customer communications through MIS and CRM systems.

Qualifications

• Account management experience is preferred but not required.
• Strong analytical skills to break projects into steps.
• Excellent writing and verbal communication skills.
• Professional appearance and decorum in client-facing situations.
• Strong organizational and time-management abilities.
• Familiarity with MIS and order-entry processes is advantageous.

Responsibilities

• Has thorough knowledge of AlphaGraphics products, services, processes, pricing.
• Maintains a professional appearance and ensures positive client experience.
• Upsells and cross-sells when opportunities arise.
• Captures customer specifics using job analysis questions.
• Reviews proofs and manages the proofing process; notifies when jobs are ready.
• Creates timely, accurate job estimates and pricing reviews.
• Resolves customer inquiries and complaints.
• Utilizes MIS tools to create and estimate client projects.

Skills

Account management

Analytical skills

Written & verbal

Professionalism

Time management

CRM proficiency

Tools

CRM software

MIS systems

Estimate tools

Job description

As a Client Relations and Account Manager at AlphaGraphics, your primary role will be to increase the center’s overall sales and support the staff and client with projects. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. Also, leading efforts in our new apparel product line.

Benefits

• Free uniforms
• Health insurance
• Vision insurance
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

Business Development Functions

• Assists on the Customer Service team
• Assists in updating the client database
• Assists marketing functions and inside production when requested
• Follows up and manages Inbound Leads
• Works on estimates with lead estimator
• Follows up on targeted marketing campaigns
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM and MIS tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Assists in implementing sales and marketing related to the Apparel line of products

Client Relations and Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of graphics and prepress a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.