Sign/Print/Graphic Design Project Manager

AlphaGraphics; Shirley (MA); On-site; USD 60,000 - 78,000; Full time

Job summary

AlphaGraphics in Shirley, MA seeks a Project Manager to boost inside sales and support the Account Executive. You will manage customer experiences, upsell when possible, and ensure accurate job pricing and proofs. Familiarity with MIS and CRM tools helps manage communications and production flow.

Responsibilities include maintaining client accounts, producing timely estimates, and resolving inquiries while collaborating with production and design teams to deliver high-quality results.

Qualifications

• PM experience preferred but not required.
• Knowledge of printing and prepress is a plus.
• Solid MIS and order entry understanding.
• Strong customer relationship abilities are essential.
• Excellent writing and verbal skills expected.
• Good organizational and time-management abilities.

Responsibilities

• Increase center's inside sales and support Account Executive as needed.
• Maintain and expand center accounts; upsell and cross-sell when opportunities arise.
• Provide customers with clear benefits of products/services.
• Manage proofs, pricing and job estimates; ensure accuracy.
• Routinely resolve customer inquiries and complaints.
• Use CRM tools to track progress and communication.
• Assist on production floor when needed.

Skills

Relationship building

Analytical skills

Written and verbal communication

Time management

Organizational skills

Professional appearance

Digital design (Adobe Creative Suite)

Tools

Adobe Creative Suite

CRM tools

MIS systems

Order entry processes

Job description

As a Project Manager at AlphaGraphics, your primary role will be to increase the center's inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center's sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Project Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer's specifics using "Job Analysis" questions
• Asks probing questions
• Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Edit/Create new print ready files using products from Adobe Suite
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Project Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Contact leads from quarterly lists to schedule in person meetings
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job's progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Assists on production floor when needed

Project Manager Qualifications

• Project Management experience is preferred but not required
• Knowledge of printing and prepress
• Possesses a solid knowledge of MIS systems and order entry processes
• Ability to effectively build relationships with customers and teammates
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• Experience in Digital Design (Adobe Creative Suites). Certification preferred.
• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.