Project Manager I

Alphagraphicsfranchise; San Marcos (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Alphagraphicsfranchise in San Marcos, California, is seeking a Project Manager I to enhance inside sales and support the Account Executive. Your primary focus will be on boosting sales, attracting new customers, and ensuring a great experience for clients.

The ideal candidate will have strong analytical, organizational, and communication skills. This role involves responsibilities from creating job estimates to managing customer inquiries effectively. We offer various benefits including health insurance and competitive salary.

Qualifications

• Account Management experience is preferred but not required.
• Possesses a solid knowledge of MIS systems and order entry processes.
• Handles all communications with customers in a professional and respectful manner.
• Strong analytical skills to break projects into steps.
• Excellent writing and verbal skills.

Responsibilities

• Increase the center’s inside sales.
• Support the Account Executive as needed.
• Create job estimates professionally.
• Routinely resolve customer inquiries and complaints.
• Maintain a positive customer experience.
• Manage inbound leads and customer communication.

Skills

Account Management

Knowledge of printing and prepress

MIS systems and order entry processes

Strong analytical skills

Excellent writing skills

Excellent verbal skills

Professional appearance

Strong organizational skills

Time-management skills

Tools

CRM tools

MIS tools

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

As an Project Manager I at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Project Manager I Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

Business Development Functions

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Project Manager I Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills