Sign/Print/Graphic Design Project Manager

AlphaGraphics - US799; Shirley (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

AlphaGraphics - US799 is seeking a Project Manager in Shirley, MA to boost inside sales while supporting Account Executives. You will know all products, pricing, and processes, ensure customer satisfaction, and upsell where possible.

The role requires strong MIS understanding, Adobe Creative Suite skills, and relationship-building with customers and teammates. You will manage proofs, prepare estimates, and keep pricing and billing accurate, with daily collaboration across sales and production to

Qualifications

• Experience in project management preferred but not required.
• Knowledge of printing and prepress.
• Solid knowledge of MIS systems and order-entry processes.
• Ability to build relationships with customers and teammates.
• Strong analytical, writing, and verbal skills.
• Excellent organization and time-management.
• Experience in Digital Design (Adobe Creative Suite); certification preferred.

Responsibilities

• Increase center sales and support Account Executives.
• Know products, processes, pricing; ensure accurate job pricing.
• Provide excellent customer experience; upsell/cross-sell where opportunities arise.
• Capture customer specifics with Job Analysis questions.
• Review proofs; manage the proofing process; notify customers when jobs are ready.
• Edit/Create new print-ready files using Adobe Suite.
• Create timely, professional job estimates with pricing accuracy.
• Routinely resolve customer inquiries and complaints.
• Demonstrate MIS tools to estimate and manage projects.
• Maintain pricing strategies and billing procedures.
• Assist in updating mailing lists and inside sales support.
• Follow up on inbound leads and direct mail/local shop mailings.

Skills

Project management

Printing knowledge

MIS systems

Customer relationship

Analytical skills

Communication skills

Time management

Tools

Adobe Creative Suite

CRM tools

Job description

As a Project Manager at AlphaGraphics, your primary role will be to increase the center's inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center's sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Project Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using "Job Analysis" questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Edit/Create new print ready files using products from Adobe Suite
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Project Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Contact leads from quarterly lists to schedule in person meetings
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job's progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Assists on production floor when needed

Project Manager Qualifications

• Project Management experience is preferred but not required
• Knowledge of printing and prepress
• Possesses a solid knowledge of MIS systems and order entry processes
• Ability to effectively build relationships with customers and teammates
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• Experience in Digital Design (Adobe Creative Suites). Certification preferred.