Project Manager - Printing

AlphaGraphics - US103; Cary (NC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Job summary

AlphaGraphics - US103 is seeking a motivated Project Manager to be the main point of contact for customers, managing projects from conception to completion and ensuring satisfaction through effective communication and timely delivery.

You will handle quotes, orders, proofs, lead-times, and collaborate with production teams while maintaining accurate records and addressing issues with a positive attitude. This role emphasizes customer focus and teamwork in a printing and signage environment.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in project management, preferably in the printing or signage industry.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Detail-oriented with a focus on accuracy and quality.
• Critical thinking to evaluate solutions or approaches.
• Ability to learn and use industry-specific software and tools.
• Project management skills and ability to manage multiple tasks and priorities.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the primary representative of the organization to our customers.
• Provide outstanding customer service through both oral and written communications.
• Convey to the customer our expertise in our products and services.
• Prepare and process quotes, orders, and sample requests.
• Communicate thoroughly with internal and external customers and follow up with quotes, requests, orders, and other tasks.

Skills

Customer service

Communication skills

Organizational skills

Time management

Attention to detail

Team collaboration

Multitasking

Project management

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Industry-specific software/tools

Job description

• Health insurance
• Vision insurance

Overview:

The Project Manager is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met by effectively managing the customer’s project from conception to completion. We are seeking a motivated and customer-focused individual to join our team. As a Project Manager, you will be the first point of contact for our clients, providing them with professional and efficient service. Your primary responsibilities will include managing customer inquiries, processing orders, and ensuring customer satisfaction throughout the printing and signage process. Candidates must be detail-oriented and able to work on multiple projects in a time-sensitive environment.

Key Responsibilities:

• Serve as the primary representative of the organization to our customers.
• Provide outstanding customer service through both oral and written communications.
• Convey to the customer our expertise in our products and services.
• Prepare and process quotes, orders, and sample requests.
• Communicate fully with internal and external customers and follow up promptly with quotes, requests, orders, and other tasks.
• Communicate customer requirements (technical, proofs, lead-time, etc.) to our internal team per company policies and procedures.
• Confer with customers by telephone, email, and in-person to provide information about products or services and to manage all customer-related communications.
• Manage projects which includes creating timely estimates/quotes; following up on estimates, file sharing, approvals, and print production; ensuring delivery to the customer and completing closing steps in digital systems
• Address and resolve customer issues and concerns with a positive attitude.
• Collaborate with production team members to create estimates with appropriate lead times and pricing.
• When appropriate, advise customers on orders and on the best strategies to achieve their desired outcomes.
• Maintains customer accounts and records of customer interactions with details of inquiries, comments, or complaints.
• Collect deposits or payments or arrange for billing.
• Receive customers at the front door and handle their questions and needs.
• Assist customers by answering product and service questions and suggesting information about other products and services.
• Manage outside vendors for sublet/subcontractor projects, as needed.
• Follow and comply with safety policies and procedures.
• Participate in team meetings and contribute to a positive work environment.

Qualifications:

• High school diploma or equivalent; some college coursework preferred
• Previous experience in project management, preferably in the printing or signage industry
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Detailed-oriented with a focus on accuracy and quality
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem
• Ability to learn and use industry‑specific software and tools
• Project management skills and the ability to manage multiple tasks and priorities
• Ability to work independently and as part of a team
• Positive attitude and a commitment to providing exceptional customer service

Compensation: $17.50 - $23.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.*

Hard work, collaboration, humanity, fun, and laughter

"I absolutely love working here. It has been one of my favorite places to work. Amazing environment. Very upbeat and professional. Management is amazing and makes sure the employees are taken care of."