Shuttle Operations Lead: Customer Experience & Logistics

SP Plus Corporation; Kansas City (MO); On-site; USD 2,728,000 - 3,885,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

SP Plus Corporation is hiring to lead and supervise shuttle operations at multiple locations. The role focuses on supervising drivers, ensuring smooth daily operations, and maintaining strong customer service while managing revenue and reporting tasks.

Qualifications include at least one year of supervisory experience, a valid driver’s license, a DOT medical card, and proficiency with Microsoft Office. Shifts may include evenings, weekends, and varying locations.

Qualifications

• High School Diploma required; some college a plus.
• At least 1 year of supervisory experience; DOT shuttle ops experience a plus.
• Valid state driver’s license with good record required.
• DOT Medical Card (Medical Examiner’s Certificate) required.
• Availability for 2nd/3rd shift and/or weekends as needed.
• Intermediate MS Office skills required.

Responsibilities

• Lead programs to improve client and customer satisfaction.
• Assist in daily location management.
• Supervise shuttle drivers and shuttle operations.
• Ensure appropriate customer interaction and close reports.
• Monitor revenue control procedures and daily revenue reports.
• Assist with data entry of revenue reports.
• Compile and interpret daily facility operation reports.

Skills

Supervisory experience

Driver's license

Microsoft Office

Customer interaction

Payroll knowledge

Education

High School Diploma

Some college

Tools

Microsoft Office

Job description

SP Plus Corporation is hiring to lead and supervise shuttle operations at multiple locations. The role focuses on supervising drivers, ensuring smooth daily operations, and maintaining strong customer service while managing revenue and reporting tasks.

Qualifications include at least one year of supervisory experience, a valid driver’s license, a DOT medical card, and proficiency with Microsoft Office. Shifts may include evenings, weekends, and varying locations.