Showroom Operations Lead - Client Experience & Efficiency

The Watches of Switzerland Group; Aspen (CO); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

Betteridge, a luxury watch and jewelry retailer, seeks an Operations Manager to oversee showroom operations, champion SOPs, systems, and tools, and enable an exceptional client experience.

The role reports to the Showroom Director and requires schedule flexibility including evenings and weekends, with a focus on strong communication, organization, and driving sales support and process improvements.

Qualifications

• Previous experience in Operations in a service-related industry.
• High school/college degree.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Organized and detail oriented.

Responsibilities

• Oversee and direct showroom operations and SOPs.
• Support sales efforts and ensure client experience.
• Coordinate with management and staff to drive efficiency.

Skills

Strong analytical skills

Verbal and written communication

Organized and detail oriented

Team-focused

Innovative proactive

Flexible schedule

Education

High school/college degree

Tools

Microsoft Word

Excel

Job description

Betteridge, a luxury watch and jewelry retailer, seeks an Operations Manager to oversee showroom operations, champion SOPs, systems, and tools, and enable an exceptional client experience.

The role reports to the Showroom Director and requires schedule flexibility including evenings and weekends, with a focus on strong communication, organization, and driving sales support and process improvements.