Showroom Manager (1303)

Mayors Jewelers; Alpharetta (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

Mayors Jewelers in Alpharetta is seeking a Showroom Manager to elevate client service and lead a luxury sales team. You will drive sales, nurture key relationships, and uphold an elegant showroom environment.

Responsibilities include coaching staff, monitoring performance, forecasting and budgeting, and collaborating with the Showroom Director. You will stay current on watch trends and ensure flawless client experiences.

Qualifications

• 2+ years of retail service experience required.
• Experience in luxury retail preferred.
• Proficient with MS Office and retail systems.

Responsibilities

• Achieve and exceed sales goals through clienteling and relationship building.
• Evaluate performance and coach staff to prioritize service and selling.
• Stay current with market competition, watch trends, and client behavior.
• Forecast, plan and budget to meet business needs (payroll, staffing, etc.).
• Manage daily showroom operations and assist with recruitment.
• Lead within the building in support of the Showroom Director.
• Develop product knowledge and train the team on collections.

Skills

Clienteling

Sales goals

Team leadership

MS Office

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

Retail systems

Job description

Job Purpose

The Showroom Manager will be responsible for assisting in the management of general showroom functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable and working closely with others on the management team.

Responsibilities

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Stay current with market competition, industry, watch trends and client shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
• Manage daily operational tasks according to SW standards including selling and service
• Assist with recruitment and retention efforts
• Serve as a leader within the building in support of the Showroom Director
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
• Develop product knowledge skills and remain aware of current collections that are in-showroom and on-line; cascade and train information to the broader team
• Foster a showroom environment that delivers renowned and authentic service to create a Luxury client experience
• Other tasks and responsibilities as assigned by management.

Experience

Essential Experience and Skills

• 2+ years of retail service experience required, preferably luxury retail environment

Skills

• Current knowledge of watch trends and competition in the marketplace
• High school diploma or equivalent; college degree or equivalent work experience preferred
• Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Ability to communicate effectively with clients and team (both oral and written)

Working Conditions and Environment

• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Living By Our Values Of

• We earn trust and confidence
• We treat everyone with respect
• We care for our communities
• We protect our planet
• We advocate for our industry
• We do the right thing, always