Showroom Administrator | Service Consultant (1244)

Mayors Jewelers; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A luxury jewelry retailer located in Atlanta is seeking a Showroom Administrator / Service Consultant to deliver exceptional client service while managing service orders and showroom administration. The role involves handling client inquiries, tracking repairs, up-selling services, and ensuring compliance with company standards. Successful candidates should possess strong communication skills, project management abilities, and ideally, knowledge of jewelry or watches. This position is vital for maintaining high standards within the showroom environment.

Qualifications

• Ability to manage operating costs and identify efficiency improvements.
• Results-focused, understanding business and client importance.
• Flexible and adaptable to change.

Responsibilities

• Deliver exceptional client service and represent brand values.
• Handle client inquiries and manage the repair process.
• Maintain organization of aftercare and showroom areas.

Skills

Communication and interpersonal skills

Time management capabilities

Project planning

IT literate

Jewelry/watch product knowledge

Job description

The Showroom Administrator / Service Consultant plays a key role in delivering exceptional client service by coordinating, prioritizing, and following up on all service orders in addition to ensuring all showroom administration aligns with company procedures. This role is responsible for the quality of each aftercare experience, supporting workflow, special‑order/spare parts management, and long‑term operational efficiency. As a dedicated team player, they provide consistent support to both clients and colleagues, maintaining high service standards and creating an outstanding showroom experience that reflects the company’s strategy and commitment to excellence.

Responsibilities

• Deliver exceptional client service, engaging professionally with clients and colleagues and representing brand values.
• Handle client inquiries, updates, and follow‑ups promptly by phone or email.
• Manage the full repair and aftercare process, including intake, tracking, vendor communication, and client satisfaction.
• Perform watch‑related tasks such as sizing, strap changes, and explaining product functions.
• Maintain organization of Aftercare and showroom administrative areas, including toolkits, spare parts, and stock systems.
• Complete audits, stock control, end‑of‑day paperwork, banking, and all documentation in line with company procedures and compliance standards.
• Prepare and ship timepieces, ensuring proper protection and accurate processing.
• Support sales through up‑selling and cross‑selling aftercare and special‑order services.
• Ensure efficient handling of orders, inquiries, and internal systems while maintaining high housekeeping standards.
• Collaborate effectively with Service Centers and internal departments to ensure smooth operations.
• Follow IT, PCI, audit, health & safety, and equal opportunity policies.
• Attend meetings, complete required training, and maintain company dress code.
• Perform additional duties as assigned by management.
• Business or training related travel when required.

Skills / Qualifications

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KPIs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Jewelry/watch product knowledge preferred