Showroom Administrator

The Watches of Switzerland Group; Alpharetta (GA); On-site; USD 30,000 - 46,000; Full time

Job summary

The Watches of Switzerland Group is seeking a Showroom Administrator to support all showroom administration activities and ensure compliance with company procedures.

You will deliver an exceptional client experience, handle stock, banking, end-of-day tasks, and liaise with clients and colleagues in a professional manner.

This role emphasizes organization, IT literacy, and a proactive, can-do attitude in a fast-paced luxury retail environment.

Qualifications

• Strong planning and organizational abilities required.
• Proficient IT literacy and comfortable with administrative software.
• Flexible and able to adapt to changing priorities.
• Motivated, proactive and dedicated to delivering excellent service.
• Excellent interpersonal and written/spoken communication skills.

Responsibilities

• Maintain showroom administration in line with company procedures.
• Engage with clients and colleagues with a professional, friendly approach.
• Provide exceptional client service and support showroom operations.
• Manage stock and end-of-day paperwork following audit procedures.
• Handle enquiries and orders efficiently and accurately.
• Support training via e-learning and adhere to dress code.
• Assist with banking and related documentation as required.
• Ensure neat housekeeping and efficient admin areas.

Skills

Planning & Organisation

IT Literacy

Adaptability

Proactivity

Interpersonal Skills

Job description

Job Objective

As a Showroom Administrator for Watches of Switzerland Group, you will play a key role in ensuring that all areas of administration within the showroom are kept in line with company procedures. You will be a dedicated and committed team player offering a consistent support to the showroom and clients; with a passion for delivering excellent client service ensuring that everyone has an amazing experience in our Showrooms.

Responsibilities

• As a Showroom Administrator you will be responsible for ensuring all areas of administration within the showroom are kept in line with company procedures
• You will be using your excellent interpersonal skills and passion for the business to engage with clients and colleagues
• You will be well presented at all times with a positive “can do” attitude; delivering excellent client service to everyone that you meet, you will play a key role in the Showroom’s success!
• Ensuring all administrative tasks and related documentation adheres to Company Audit and Security procedures, including stock control, end of day paperwork and banking
• Ensuring enquiries and orders are dealt with in an efficient manner
• Managing all internal stock and repair systems in line with audit procedures
• Ensuring quality housekeeping and efficient set up in all admin associated areas of the showroom
• Answering and directing telephone enquiries
• Delivering an exceptional client experience
• Completion of relevant training via e-learning
• Adhering to company dress code
• Other duties and responsibilities as assigned by management

Knowledge and Skills Required

Experience

• Watch product knowledge
• Visual merchandising skills

Skills

• Excellent planning and organizational skills
• IT literate
• Flexible and adaptable to change
• Motivated, proactive and dedicated
• Excellent interpersonal and communication skills