Showroom Director (1330)

Watches of Switzerland Group PLC; New York (NY); On-site; USD 120,000 - 130,000; Full time

Job summary

Watches of Switzerland Group PLC in New York seeks a Showroom Director to lead a high-performing team and deliver exceptional client experiences while executing the showroom business plan. You will manage budgets, drive sales, and maintain strict cost controls, all while upholding the brand’s premium standards.

The role requires strategic leadership, CRM and retail qualifications, and a strong background in luxury jewelry/watch retail, with a proven track record of achieving targets and coaching

Qualifications

• Strategic ability to develop and execute showroom business plans within budget.
• Strong cost control and operating cost management.
• Numerate with ability to analyse sales performance.
• Experience leading a high-performing showroom team.
• Jewelry or watch product knowledge and external jeweler/retail qualifications.

Responsibilities

• Deliver exceptional client service to internal and external clients.
• Share best practices across the group and drive teamwork.
• Achieve showroom profit targets within budget.
• Manage discounts and costs to stay within budget.
• Lead floor and department targets (KPI) with SMART planning.
• Mentor and develop colleagues; provide feedback.
• Deliver showroom training and VM changes.
• Maintain visual merchandising to brand standards.
• Manage till and transactional procedures.
• Represent showroom at internal and external meetings.
• Organize daily and weekly routine tasks in line with policies and procedures.
• Complete training requirements.

Skills

Leadership

Budgeting

Sales analysis

Customer service

CRM

Team mentoring

Visual merchandising

Training delivery

Jewelry knowledge

Education

External Jeweler or Retail qualifications

Tools

CRM software

Job description

Showroom Director

Reporting to Regional Director, the Showroom Director acts as a focal point within the business. The pace is fast moving and dynamic and you must ensure the showrooms delivery of exceptional client experience whilst achieving company objectives by planning and executing the showroom business plan; making clear the objectives and required outstanding performance delivery keeping all costs and controls within budget. Leading and managing a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose. You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the showrooms professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.

Responsibilities

• You will be a constant role model ensuring that every client – both internal and external – receives the exceptional client service they have come to expect.
• Your role includes identifying, sharing, and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.
• Ensuring profit targets are met
• Ensuring discounts and costs are kept within budget
• Achievement of the showroom objectives through SMART targeting and delivery of floor, KPI and department targets
• Performance management of colleagues, providing feedback and development opportunities
• Delivering an exceptional client service
• Competitor analysis
• Representing the showroom at internal and external meeting
• Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation
• Maintaining visual merchandising to company standards
• Managing the till and associated transactional procedures
• Participate in, and running floor / showroom training and out of hours meetings and VM changes as required
• Completion of all training requirements through E learning and other sources
• Ensuring all team members always adhere to the company dress code standards

Expereince

• Ability to develop and implement business strategies and work to budgets
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements
• Highly numerate with ability to understand and analyses sales performance
• Leading, mentoring, and coaching members of a high performing showroom
• Proven track record of management achievements
• IT literate
• Evidence of CRM and networking
• considerable retail management experience ideally within a luxury environment
• Evidence of performance delivery against sales and process
• Jeweler or watch product knowledge
• External Jeweler or Retail qualifications
• Proven track record of sales achievements

Physical Requirements

• May be required, occasionally, to work exceptionally, long hours
• May be required to lift packages / boxes
• May be required to stand up for long periods of time

Salary: $120,000.00-$130,000.00 annually + bouns