Showroom Manager (1118)

Watches of Switzerland Group PLC; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

A luxury retail company in New York is seeking a Showroom Manager to oversee showroom functions and provide exceptional client service. The ideal candidate has 2+ years of retail experience, strong communication skills, and knowledge of watch trends. This full-time position offers an annual salary between $85,000 and $90,000, plus bonus potential.

Qualifications

• 2+ years of retail service experience required, preferably in a luxury retail environment.
• Current knowledge of watch trends and competition in the marketplace.
• Ability to communicate effectively with clients and team members.

Responsibilities

• Achieve and exceed sales goals through clienteling and sourcing new clients.
• Evaluate team performance and provide coaching where necessary.
• Stay current with market competition and trends.

Skills

Retail service experience

Communication skills

Business acumen

Product knowledge

Education

High school diploma or equivalent

College degree or equivalent work experience

Tools

MS Office

Retail systems

Job description

Overview

The Showroom Manager (1118) role at Watches of Switzerland Group PLC focuses on assisting in the management of general showroom functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, and setting standards for each colleague for which they are accountable, while working closely with others on the management team.

Responsibilities

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
• Evaluate the performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Stay current with market competition, industry, watch trends and client shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
• Manage daily operational tasks according to SW standards including selling and service
• Assist with recruitment and retention efforts
• Serve as a leader within the building in support of the Showroom Director
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
• Develop product knowledge skills and remain aware of current collections that are in-showroom and on-line; cascade and train information to the broader team
• Foster a showroom environment that delivers renowned and authentic service to create a Luxury client experience
• Other tasks and responsibilities as assigned by management

Working Conditions and Environment

• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Experience and Skills

• 2+ years of retail service experience required, preferably luxury retail environment
• Current knowledge of watch trends and competition in the marketplace
• High school diploma or equivalent; college degree or equivalent work experience preferred
• Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Ability to communicate effectively with clients and team (both oral and written)
• Salary: $85,000 - $90,000 annually plus bonus potential

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Luxury Goods & Jewelry

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