Breitling Boutique Manager (1253)

Watches of Switzerland Group PLC; Boca Raton (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Watches of Switzerland Group PLC in Boca Raton is seeking a Boutique Manager responsible for managing boutique functions and providing exceptional client service. You will focus on cultivating a positive environment, achieving sales goals, and coaching your team.

The ideal candidate will have at least 2 years of retail experience, preferably in luxury, and knowledge of watch trends. This role requires the ability to communicate effectively and manage daily operations to maintain standards.

Qualifications

• Proven knowledge of current watch trends and marketplace competition.
• 2+ years of experience in retail service, preferably in luxury retail.
• Effective communication skills with clients and team.

Responsibilities

• Manage daily boutique operations to meet service and selling standards.
• Achieve sales targets through clienteling and relationship building.
• Train staff on product knowledge and in-boutique collections.

Skills

Client relations

Sales strategies

Business acumen

Team management

Product knowledge

Education

High school diploma or equivalent

College degree or equivalent work experience preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Retail systems (labor management, inventory systems)

Job description

Job Purpose

The Boutique Manager will be responsible for assisting in the management of general boutique functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for whom they are accountable and working closely with others on the management team.

Core Accountabilities

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Stay current with market competition, industry, watch trends and client shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
• Manage daily operational tasks according to SW standards including selling and service
• Assist with recruitment and retention efforts
• Serve as a leader within the building in support of the Boutique Director
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
• Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
• Foster a boutique environment that delivers renowned and authentic service to create a Luxury client experience
• Other tasks and responsibilities as assigned by management

Experience + Attributes

• Current knowledge of watch trends and competition in the marketplace
• High school diploma or equivalent; college degree or equivalent work experience preferred
• Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Ability to communicate effectively with clients and team (both oral and written)
• 2+ years of retail service experience required, preferably luxury retail environment

Working Conditions and Environment

• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays