Showroom/Sales Manager

Ontario Trillium Foundation; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Showroom Manager in Houston, Texas. The role involves full ownership of showroom operations, including team leadership, sales performance, and customer service excellence. Ideal candidates will have over 5 years of experience in showroom or luxury sales management, a proven ability to lead a team, and comfort with high-ticket sales environments. This full-time position involves direct accountability to executive leadership for showroom performance and will require a professional dress code in alignment with luxury retail standards.

Qualifications

• 5+ years of experience in showroom, retail, or luxury product sales management.
• Proven ability to lead and develop a sales team of 3 or more.
• Experience managing revenue targets and individual goals.

Responsibilities

• Lead and manage the showroom team effectively.
• Oversee sales performance and pipeline management.
• Ensure compliance with CRM processes and operations.

Skills

Team Leadership

Sales Management

Customer Service Excellence

CRM Compliance

Tools

CRM Platforms

ERP Systems

Job description

Showroom Manager

The Opportunity

This is not a passive management role. You will own the full operation of your showroom — the team, the client experience, the sales results, and the physical space. You will be the standard-setter and the culture carrier for your location, accountable directly to executive leadership for performance across multiple dimensions.

The right person for this role gets energy from developing people, holds the line on standards without being told to, and sees the showroom as their own business to grow. If you’ve managed a showroom, retail, or luxury sales environment and you’re ready to step into a role with real ownership and real earning upside, this is it.

Key Responsibilities

1. Team Leadership & Employee Management
2. Sales Performance & Pipeline Management
3. CRM Discipline & Operations Compliance
4. Quarterly Performance Reviews & Goal Setting
5. Customer Service Excellence
6. Showroom Standards & Presentation
7. Executive Reporting

Required Experience

• 5+ years of experience in showroom, retail, or luxury product sales management
• Demonstrated track record of leading and developing a sales team of 3 or more people
• Experience managing to revenue targets and holding a team accountable to individual goals
• Comfortable working in a high-ticket, specification-driven sales environment
• Proficiency with CRM platforms and a demonstrated ability to enforce process across a team
• Experience presenting performance data to senior leadership on a regular cadence

Preferred Background

• Background in kitchen, bath, appliances, lighting, flooring, or related luxury home products
• Familiarity with the designer, contractor, and builder client segments
• Experience with ERP or showroom management systems (NetSuite experience is a plus)
• Established relationships within the Houston design and construction community

What Success Looks Like

• Your team consistently hits their individual targets — and when they don’t, you already know why and what’s being done about it
• Your showroom floor looks exceptional every day without someone telling you it needs to
• Clients leave your location feeling like they received the best service they’ve ever gotten
• Your CRM is clean, your pipeline is real, and your monthly report tells a clear story
• Executive leadership hears about problems from you first, not from clients or staff

This Role Is Not a Fit If You…

• Need a lot of direction to know what to prioritize
• Are uncomfortable delivering direct feedback to employees
• View process and CRM compliance as optional or administrative burdens
• Prefer individual selling to building and managing a team

Work Environment & Schedule

• Full-time, on-site at your assigned showroom location
• Professional dress code consistent with a luxury retail environment
• Occasional attendance at trade events, vendor days, and company meetings
• Some travel between showroom locations may be required