Showroom Manager

Brobston Group LLC; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Brobston Group LLC in New York invites a Showroom Manager to oversee showroom operations, deliver exceptional client service, and uphold a professional environment for staff.

You will set standards, coach the team on service and selling priorities, develop product knowledge, train staff on current collections, and partner with the Showroom Director to forecast, plan and budget while cultivating a luxury client experience.

Qualifications

• 2+ years of retail service experience.
• Knowledge of watch trends and market competition.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Achieve and exceed sales goals through strategies and client relationships.
• Evaluate team performance and provide coaching for service and selling priorities.
• Stay informed on market competition and client shopping behaviors.
• Demonstrate business acumen in forecasting, planning, and budgeting.
• Manage daily operational tasks according to company standards.
• Assist with recruitment and retention efforts.
• Lead within the building in support of the Showroom Director.
• Support teamwork, trust, and collaboration with peers and clients.
• Develop product knowledge and train the team on current collections.
• Foster a showroom environment that delivers a luxury client experience.
• Perform other tasks as assigned by management.

Skills

Retail service

Luxury retail knowledge

Communication skills

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

Retail systems

Job description

Summary

The Showroom Manager will be responsible for managing general showroom functions, focusing on excellent client service and creating a professional environment for staff. The role involves setting standards for colleagues and collaborating with the management team.

Responsibilities

• Achieve and exceed sales goals through strategies and client relationships.
• Evaluate team performance and provide coaching for service and selling priorities.
• Stay informed on market competition and client shopping behaviors.
• Demonstrate business acumen in forecasting, planning, and budgeting.
• Manage daily operational tasks according to company standards.
• Assist with recruitment and retention efforts.
• Lead within the building in support of the Showroom Director.
• Support teamwork, trust, and collaboration with peers and clients.
• Develop product knowledge and train the team on current collections.
• Foster a showroom environment that delivers a luxury client experience.
• Perform other tasks as assigned by management.

Requirements

• 2+ years of retail service experience, preferably in luxury retail.
• Knowledge of watch trends and market competition.
• High school diploma or equivalent; college degree preferred.
• Proficiency with MS Office and retail systems.
• Effective communication skills with clients and team.