Showroom Manager

Brobston Group; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group in Pittsburgh seeks a Showroom Manager to lead luxury client experiences and drive sales performance. You will coach a professional team, manage showroom operations, and partner with leadership to elevate client service and brand standards.

Ideal candidates bring 2+ years in luxury retail, strong watch-market knowledge, and proficiency with Microsoft Office and retail systems. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 2+ years of retail service experience (luxury preferred).
• Knowledge of watch trends and marketplace competition.
• High school diploma or equivalent; college degree or equivalent work experience preferred.

Responsibilities

• Achieve sales goals through clienteling and building client relationships.
• Evaluate team performance, coach, and develop staff growth plans.
• Monitor market trends and client shopping behaviors.
• Forecast and plan for payroll, staffing, and daily showroom operations.
• Support recruitment, retention, teamwork, and collaboration.
• Develop product knowledge and train the team on showroom and online collections.

Skills

Clienteling

Coaching

Sales focus

Communication

Retail systems

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Retail software

Job description

Summary

The Showroom Manager supports general showroom management, with a focus on exceptional client service, sales performance, and a professional team environment. This role coaches colleagues, supports showroom operations, and partners with the management team to deliver a luxury client experience.

Responsibilities

• Achieve sales goals through clienteling, sourcing new clients, and building lasting client relationships.


• Evaluate team performance, provide coaching, and develop action plans for staff growth.


• Monitor market competition, watch trends, and client shopping behaviors.


• Forecast and plan for business needs, including payroll and staffing, and manage daily showroom operations.


• Support recruitment, retention, teamwork, and collaboration.


• Develop product knowledge and train the team on current showroom and online collections.

Requirements

• At least 2 years of retail service experience; luxury retail experience preferred.


• Knowledge of watch trends and marketplace competition.


• High school diploma or equivalent required; college degree or equivalent work experience preferred.


• Proficiency with Microsoft Office and experience using retail systems.


• Strong oral and written communication skills.


• Availability to work a flexible schedule, including nights, weekends, and holidays.