Showroom Experience Specialist

WDC Kitchen & Bath Center; Malibu Junction (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid vacation and sick leave

Employee discounts on products

Opportunities for professional growth

Job summary

WDC Kitchen & Bath Center, located in Southern California, seeks a Showroom Concierge to warmly welcome customers and match opportunities to sales staff. You will review orders, perform routine admin tasks, and handle calls when reception is unavailable.

The role requires teamwork, ongoing product training, and flexible shifts including weekends. The position emphasizes a professional showroom environment, strong customer service, and the opportunity to grow into leadership or sales roles within

Qualifications

• At least two years’ experience within a luxury retail, customer service, or similar role.
• Proficiency in MS Office
• Good organizational skills
• Able to communicate clearly verbally and in writing, and demonstrate good listening skills.

Responsibilities

• Provides a welcoming environment to all customers entering the building, then matches new customer opportunities to sales staff based on store policy.
• Using various software to review open orders for accuracy and updating orders or customer information if changes occur.
• Performs routine office tasks necessary for the operation and presentation of a professional workplace as observed by the Area Manager.
• Promptly, accurately, professionally and courteously receive telephone calls if Reception is not available. Adept at using all telephone system features for forwarding calls, placing on hold, and checking voicemails.
• Engages with Customers professionally and courteously with genuine concern for their WDC experience needs. Builds rapport with guests of the showroom, customers, vendors and coworkers.
• Attend on-going training courses to stay current on our products.
• Work as a team player and partner with fellow team members to create a positive, supportive, respectful and cohesive work environment.
• Participate in regular shifts to cover store operational hours, including weekends and some holidays.
• Manages refreshment area and takes stock to ensure adequately supplied. Assists with product demonstrations when needed.
• Is aware of Showroom display standards and escalates concern to the appropriate people if an area is not aligned with these standards related to marketing and pricing.
• Leads the seasonal store decoration efforts in collaboration with Area Manager.

Skills

Customer service

Communication

Organizational skills

Verbal & written communication

Education

High school diploma or GED

Tools

MS Office

Job description

WDC Kitchen & Bath Center, located in Southern California, seeks a Showroom Concierge to warmly welcome customers and match opportunities to sales staff. You will review orders, perform routine admin tasks, and handle calls when reception is unavailable.

The role requires teamwork, ongoing product training, and flexible shifts including weekends. The position emphasizes a professional showroom environment, strong customer service, and the opportunity to grow into leadership or sales roles within