Luxury Showroom Concierge & Guest Experience

WDC Kitchen & Bath Center; Santa Barbara (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Sick leave

Employee discounts

Professional growth opportunities

Job summary

WDC Kitchen & Bath Center is seeking a Showroom Concierge to create a welcoming showroom environment and connect customers with the right sales staff. You will review orders, update customer data, and handle daily office tasks in a fast-moving home‑improvement setting.

The role requires 2+ years in luxury retail or similar, proficiency with MS Office, and strong communication and organization. Expect 40 hours/week across weekdays with occasional weekends.

Qualifications

• Two years’ experience in luxury retail or similar role.
• Proficient with MS Office.
• Strong organizational and written/verbal communication skills.
• HS diploma or GED required.
• Availability to work 5 shifts totaling 40 hours per week (typical 9:30am–6:00pm).

Responsibilities

• Provides a welcoming environment to customers and matches opportunities to sales staff.
• Reviews open orders using software and updates customer information as needed.
• Performs routine office tasks for operation and presentation of a professional workplace.
• Answer phone calls professionally when Reception is unavailable and manage calls/voicemails.
• Engages with customers, vendors and coworkers, building rapport and ensuring a positive experience.
• Participates in ongoing training to stay current on products and showroom standards.
• Works as a team to maintain a positive, respectful showroom environment.
• Covers store hours including weekends and some holidays.
• Manages refreshment area and assists with product demonstrations as needed.
• Leads seasonal store decoration in collaboration with Area Manager.

Skills

MS Office

Communication

Organization

Education

High school diploma or GED

Job description

WDC Kitchen & Bath Center is seeking a Showroom Concierge to create a welcoming showroom environment and connect customers with the right sales staff. You will review orders, update customer data, and handle daily office tasks in a fast-moving home‑improvement setting.

The role requires 2+ years in luxury retail or similar, proficiency with MS Office, and strong communication and organization. Expect 40 hours/week across weekdays with occasional weekends.