Showroom Customer Care Specialist II - 401k Match

Dal-Tile Corp.; Grand Rapids (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Corp. in Grand Rapids, MI is seeking a Customer Service Representative II to handle walk-in customers, answer inquiries, provide samples, and complete sales transactions.

You will manage orders, pricing, stock checks, and transportation coordination, while coordinating with internal teams to ensure accurate and timely delivery; the role also covers showroom maintenance and product merchandising.

Qualifications

• High School Diploma or GED required.
• 3+ years call center or customer service experience.

Responsibilities

• Provide customer account management including order entry, inquiry, pricing, stock checks, and transportation coordination.
• Enter orders, process faxes, and prepare reports.
• Coordinate with internal teams to resolve order issues from entry to delivery.
• Participate in special projects and maintain showroom samples and merchandising.
• Maintain showroom by restocking and cleaning.
• Handle walk-in customers and respond to inquiries.

Skills

Call center experience

Customer service

Customer account management

Communication skills

Multitasking

Problem-solving

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Dal-Tile Corp. in Grand Rapids, MI is seeking a Customer Service Representative II to handle walk-in customers, answer inquiries, provide samples, and complete sales transactions.

You will manage orders, pricing, stock checks, and transportation coordination, while coordinating with internal teams to ensure accurate and timely delivery; the role also covers showroom maintenance and product merchandising.