Customer Service Specialist II — 401k Match

Mohawk Industries, Inc.; Kentwood (MI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service Representative II to join our team. This role supports walk-in customers, answers inquiries, provides samples, and completes sales transactions while ensuring high levels of service and coordination with customers.

The position emphasizes order entry, pricing, stock checks, and transportation management, with collaboration across internal teams to resolve order issues promptly.

Qualifications

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provide customer account management including order entry and inquiry.
• Answer customer inquiries and process sales transactions.
• Interface with internal teams to address order issues from entry to delivery.
• Participate in special projects as required.

Skills

Excellent communication

Interpersonal skills

Organizational skills

MS Word

MS Excel

Multitasking

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service Representative II to join our team. This role supports walk-in customers, answers inquiries, provides samples, and completes sales transactions while ensuring high levels of service and coordination with customers.

The position emphasizes order entry, pricing, stock checks, and transportation management, with collaboration across internal teams to resolve order issues promptly.