Showroom Coordinator — Customer Experience & Sales Support

FERGUSON; Braintree (MA); On-site; USD 21,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision

Paid time off

401(k) with company match

Employee discounts

Equal opportunity employer

Job summary

Ferguson is seeking a Showroom Coordinator to support our showroom team. You will greet guests, learn their needs, and build lasting customer relationships while handling phone inquiries, appointments, and literature packages with a positive, professional demeanor.

Your role includes managing sign-ins, folders, and bid follow-ups, ensuring accurate records, and contributing to a high-quality customer experience in a fast-paced showrooms environment.

Qualifications

• High school diploma or GED required.
• Experience in sales and customer service.
• Strong interpersonal and presentation skills; ability to manage multiple tasks and meet timelines.

Responsibilities

• Greet guests and learn their motivation for their visit to build lasting relationships.
• Answer and direct incoming phone calls with a positive demeanor.
• Communicate appointment policy effectively.
• Manage sign-ins, appointment book and customer folders.
• Maintain bid follow-up system and prepare literature packages.
• Send Thank You cards to customers for full house selections.

Skills

Interpersonal skills

Workload prioritization

Strong communication

Presentation skills

Analytical thinking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Ferguson is seeking a Showroom Coordinator to support our showroom team. You will greet guests, learn their needs, and build lasting customer relationships while handling phone inquiries, appointments, and literature packages with a positive, professional demeanor.

Your role includes managing sign-ins, folders, and bid follow-ups, ensuring accurate records, and contributing to a high-quality customer experience in a fast-paced showrooms environment.