Showroom Concierge for Customer Experience and Scheduling

Ferguson Enterprises, Inc.; Mount Juliet (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Life insurance

Parental leave

Job summary

Ferguson Enterprises, LLC in Mount Juliet, TN, is seeking a Showroom Coordinator to join our team. You will greet guests, manage appointments, and support a high-volume showroom with a focus on customer relationships and smooth operations.

The role requires a high school diploma, sales or customer service experience, and proficient computer skills. Competitive benefits and a Monday–Friday schedule with occasional Saturday coverage are offered.

Qualifications

• Have a high school diploma/GED or equivalent education.
• Experience in sales and customer service
• Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required
• Proficient with the following software applications: Word, Excel, Powerpoint, and Outlook
• Attention to detail in task oriented job responsibilities.
• Analytical thinking and an eye for business
• Strong communication and presentation skills

Responsibilities

• Greet guests upon arriving in our showroom, learn their motivation for their visit and developing a lasting customer relationship
• Answer and direct incoming phone calls with a positive demeanor
• Optimally communicate appointment policy
• Manage customer sign-ins, appointment book and customer job folders
• Maintain bid follow-up system and prepare literature packages
• Address “Thank You” cards to customers for full house selections

Skills

Sales experience

Customer service

Interpersonal skills

Communication skills

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ferguson Enterprises, LLC in Mount Juliet, TN, is seeking a Showroom Coordinator to join our team. You will greet guests, manage appointments, and support a high-volume showroom with a focus on customer relationships and smooth operations.

The role requires a high school diploma, sales or customer service experience, and proficient computer skills. Competitive benefits and a Monday–Friday schedule with occasional Saturday coverage are offered.