Showroom Experience Specialist

Ferguson Enterprises, Inc.; Burlington (MA); On-site; USD 21,000 - 34,000; Full time

Job summary

Ferguson Enterprises, LLC. is seeking a Showroom Coordinator to join our team in a customer-focused showroom environment. You will greet guests, manage appointments, handle inquiries, and maintain efficient client folders while upholding the company’s service standards.

The role emphasizes strong communication, attention to detail, and the ability to balance multiple tasks in a fast-paced setting. This on-site position offers regular hours with occasional Saturday shifts.

Qualifications

• High school diploma or GED or equivalent education.
• Experience in sales and customer service is required or strongly preferred.
• Strong interpersonal and presentation skills; able to manage multiple tasks.

Responsibilities

• Greet guests upon arrival and learn their motivation for visiting the showroom.
• Answer and direct incoming calls with a positive demeanor.
• Communicate appointment policy and manage the schedule.
• Maintain sign-ins, appointment book, and customer job folders.
• Follow up on bids and prepare literature packages; address thank-you cards.

Skills

Sales experience

Customer service

Interpersonal skills

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Attention to detail

Analytical thinking

Communication skills

Presentation skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Ferguson Enterprises, LLC. is seeking a Showroom Coordinator to join our team in a customer-focused showroom environment. You will greet guests, manage appointments, handle inquiries, and maintain efficient client folders while upholding the company’s service standards.

The role emphasizes strong communication, attention to detail, and the ability to balance multiple tasks in a fast-paced setting. This on-site position offers regular hours with occasional Saturday shifts.