Showroom Customer Advocate Commission Eligible

FERGUSON; Billings (MT); On-site; USD 35,000 - 48,000; Full time

Job summary

Ferguson is seeking a Showroom Customer Service Representative to greet customers on the showroom floor and provide exceptional service. You will help increase knowledge of our product offering and support the Showroom Sales team with administrative tasks and timely quotations.

The role emphasizes delivering personalized service, coordinating deliveries, and maintaining accurate orders in a fast-paced showroom environment.

Qualifications

• 0-3 years of prior customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Results oriented, able to meet goals, build relationships, and enjoy a team environment.
• Excellent communication for phone/in-person sales, time management and organizational skills.
• Ambition to succeed and self-motivated.
• General digital literacy.
• Ability to multi-task.
• Passion for customer service.
• Ability to learn quickly.

Responsibilities

• Assist customers on the showroom floor.
• Strive to increase knowledge of entire product offering.
• Support efforts of Outside Sales Associates.
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Skills

Customer service

Communication skills

Time management

Organizational skills

Multitasking

Self-motivation

Digital literacy

Learning ability

Job description

Ferguson is seeking a Showroom Customer Service Representative to greet customers on the showroom floor and provide exceptional service. You will help increase knowledge of our product offering and support the Showroom Sales team with administrative tasks and timely quotations.

The role emphasizes delivering personalized service, coordinating deliveries, and maintaining accurate orders in a fast-paced showroom environment.