Showroom Customer Experience Specialist

Ferguson Enterprises, Inc.; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee discounts

Parental leave

Job summary

Ferguson Enterprises, LLC. is seeking a Showroom Customer Service Representative in Pittsburgh. Schedule: Monday–Friday 9am–5pm, plus one Saturday per month.

You will assist customers on the showroom floor and coordinate with sales teams to deliver personalized service and accurate orders. The role requires 0–3 years of customer service experience, knowledge of plumbing fixtures, lighting, and appliances, and strong communication skills.

Qualifications

• 0-3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Excellent communication for phone/in-person sales, time management and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task and provide customer service

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work with Showroom Sales consultants to ensure customer needs are met
• Ensure timely quotations and accurate order processing
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

Job description

Ferguson Enterprises, LLC. is seeking a Showroom Customer Service Representative in Pittsburgh. Schedule: Monday–Friday 9am–5pm, plus one Saturday per month.

You will assist customers on the showroom floor and coordinate with sales teams to deliver personalized service and accurate orders. The role requires 0–3 years of customer service experience, knowledge of plumbing fixtures, lighting, and appliances, and strong communication skills.