Showroom Coordinator: Customer Experience & Scheduling

Ferguson Enterprises, Inc.; Mountain View (CA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Ferguson Enterprises, Inc. in Mountain View, CA, is seeking a Showroom Coordinator to greet guests, manage appointments, and support sales activities in a fast-paced showroom.

The role focuses on building lasting customer relationships and coordinating sign-ins and literature packages. The position requires 1+ years in showroom or coordination work, strong customer service and communication skills, and proficiency with Word, Excel, PowerPoint, and Outlook.

Qualifications

• 1+ years of showroom or coordination experience.
• Experience in sales and customer service.
• Proficient with Word, Excel, PowerPoint, and Outlook.
• Strong communication and presentation skills.

Responsibilities

• Greet guests upon arriving in our showroom, learn their motivation for their visit and developing a lasting customer relationship
• Answer and direct incoming phone calls with a positive demeanor
• Optimally communicate appointment policy
• Manage customer sign-ins, appointment book and customer job folders
• Maintain bid follow-up system and prepare literature packages
• Address “Thank You” cards to customers for full house selections

Skills

Customer service

Showroom coordination

Interpersonal skills

Communication

Time management

Education

High school diploma/GED

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ferguson Enterprises, Inc. in Mountain View, CA, is seeking a Showroom Coordinator to greet guests, manage appointments, and support sales activities in a fast-paced showroom.

The role focuses on building lasting customer relationships and coordinating sign-ins and literature packages. The position requires 1+ years in showroom or coordination work, strong customer service and communication skills, and proficiency with Word, Excel, PowerPoint, and Outlook.