Showroom Admin & Client Experience Lead

The Watches of Switzerland Group; Alpharetta (GA); On-site; USD 30,000 - 46,000; Full time

Job summary

The Watches of Switzerland Group is seeking a Showroom Administrator to support all showroom administration activities and ensure compliance with company procedures.

You will deliver an exceptional client experience, handle stock, banking, end-of-day tasks, and liaise with clients and colleagues in a professional manner.

This role emphasizes organization, IT literacy, and a proactive, can-do attitude in a fast-paced luxury retail environment.

Qualifications

• Strong planning and organizational abilities required.
• Proficient IT literacy and comfortable with administrative software.
• Flexible and able to adapt to changing priorities.
• Motivated, proactive and dedicated to delivering excellent service.
• Excellent interpersonal and written/spoken communication skills.

Responsibilities

• Maintain showroom administration in line with company procedures.
• Engage with clients and colleagues with a professional, friendly approach.
• Provide exceptional client service and support showroom operations.
• Manage stock and end-of-day paperwork following audit procedures.
• Handle enquiries and orders efficiently and accurately.
• Support training via e-learning and adhere to dress code.
• Assist with banking and related documentation as required.
• Ensure neat housekeeping and efficient admin areas.

Skills

Planning & Organisation

IT Literacy

Adaptability

Proactivity

Interpersonal Skills

Job description

The Watches of Switzerland Group is seeking a Showroom Administrator to support all showroom administration activities and ensure compliance with company procedures.

You will deliver an exceptional client experience, handle stock, banking, end-of-day tasks, and liaise with clients and colleagues in a professional manner.

This role emphasizes organization, IT literacy, and a proactive, can-do attitude in a fast-paced luxury retail environment.