Shortage Control & Customer Experience Associate

Burlington Stores, Inc.; Elizabeth (NJ); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a part-time Shortage Control Associate in Elizabeth, NJ. You will monitor entrances, greet customers with a confident, friendly demeanor, and work with store leadership to reduce theft and maintain a secure shopping environment.

Ideal candidates have 1+ years in customer service or related fields, with strong communication skills and the ability to handle a fast-paced setting. This role emphasizes safety, professionalism, and teamwork across the store.

Qualifications

• 1+ years in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations preferred.
• Ability to stand and walk for extended periods and visually monitor store environment.
• Flexible schedule including nights, weekends, and holidays as required.

Responsibilities

• Monitor store entrances and exits to reduce theft opportunities.
• Greet every customer entering or exiting with a warm, confident greeting.
• Identify and report theft incidents or suspicious activity to the Manager on Duty.
• Maintain professional appearance and dress standards while on duty.
• Support training of associates on shortage reduction programs.

Skills

Customer service

Communication

Hospitality

Retail

Job description

Burlington Stores, Inc. is seeking a part-time Shortage Control Associate in Elizabeth, NJ. You will monitor entrances, greet customers with a confident, friendly demeanor, and work with store leadership to reduce theft and maintain a secure shopping environment.

Ideal candidates have 1+ years in customer service or related fields, with strong communication skills and the ability to handle a fast-paced setting. This role emphasizes safety, professionalism, and teamwork across the store.