Shop Operations & Customer Care Coordinator

Ryder; Boston (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ryder is seeking a Customer Service Coordinator in South Boston, MA to support shop management through timely customer communications, scheduling, and inventory tasks. The role involves coordinating repairs, parts, and vendor coordination to maintain workflow and vehicle status updates.

Responsibilities include handling customer interactions, maintaining maintenance files, processing payables, and ensuring accurate repair orders. Benefits include health, 401(k), PTO, and disability coverage.

Qualifications

• 3 years or more in customer service with issues resolution experience.
• Strong communication and interpersonal skills required.
• Proficient with basic computer software including spreadsheets and word processing.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer expectations.
• Conduct customer relationship activities including interface, issue resolution, and satisfaction.
• Coordinate PM scheduling, follow-up, and vehicle status updates to support workflow planning.

Skills

Customer service experience

Communication skills

Education

High School Diploma/GED

Tools

Spreadsheets

Word processing

Job description

Ryder is seeking a Customer Service Coordinator in South Boston, MA to support shop management through timely customer communications, scheduling, and inventory tasks. The role involves coordinating repairs, parts, and vendor coordination to maintain workflow and vehicle status updates.

Responsibilities include handling customer interactions, maintaining maintenance files, processing payables, and ensuring accurate repair orders. Benefits include health, 401(k), PTO, and disability coverage.