Customer Service Coordinator

Ryder; Boston (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ryder is seeking a Customer Service Coordinator in South Boston, MA to support shop management through timely customer communications, scheduling, and inventory tasks. The role involves coordinating repairs, parts, and vendor coordination to maintain workflow and vehicle status updates.

Responsibilities include handling customer interactions, maintaining maintenance files, processing payables, and ensuring accurate repair orders. Benefits include health, 401(k), PTO, and disability coverage.

Qualifications

• 3 years or more in customer service with issues resolution experience.
• Strong communication and interpersonal skills required.
• Proficient with basic computer software including spreadsheets and word processing.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer expectations.
• Conduct customer relationship activities including interface, issue resolution, and satisfaction.
• Coordinate PM scheduling, follow-up, and vehicle status updates to support workflow planning.

Skills

Customer service experience

Communication skills

Education

High School Diploma/GED

Tools

Spreadsheets

Word processing

Job description

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Job Description

Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Shop Location: South Boston, MA

Work Schedule: Monday - Friday

Hours: 6:00am to 2:30pm

Hourly Pay | Paid Weekly!

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Essential Functions

• Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
• Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room Administrative
• Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Accounts Payable
• Create repair orders for technicians

Additional Responsibilities

• Performs other duties as assigned.
• Acute attention to detail
• Ability to communicate effectively, both verbally and in writing
• Effective phone skills
• Strong organizational, prioritizing, and multitasking skills
• Proven ability to make good decisions in a fast moving environment

Skills and Abilities

• Strong computer skills to include spreadsheet and word processing software packages, Required

Qualifications

• H.S. Diploma/GED, Required
• 3 years or more in customer service with issues resolution experience, Required

#LI-RL #INDexempt #FB

Job Category

Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

$24

Maximum Pay Range:

$25

Benefits Information:

For all Full-time positions only

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.