Shop Floor Leader: Sales & Training Lead

Lush Fresh Handmade Cosmetics North America; Harmonville (PA); On-site; USD 20,000 - 28,000; Full time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across all aspects of the business. You will drive sales, open/close the store, analyze results, and lead training sessions to ensure an exceptional customer experience.

On the shop floor, you will inspire a team of sales associates to meet and exceed goals, cultivate a positive, productive environment, and promote Lush’s values through demonstrations and community engagement.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience in cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Ability to solve problems related to day-to-day customer service operations.
• Experience in fast-paced team environments.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales and coach the sales team using StoreForce dashboard insights.
• Lead and inspire a team of sales associates to exceed goals and deliver a world-class customer experience.
• Educate customers on Lush values and ethical practices in store and community events.
• Deepen product knowledge to make informed recommendations for customer needs.

Skills

Customer service

Sales

Coaching

Training

Problem solving

Team leadership

DEIB awareness

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across all aspects of the business. You will drive sales, open/close the store, analyze results, and lead training sessions to ensure an exceptional customer experience.

On the shop floor, you will inspire a team of sales associates to meet and exceed goals, cultivate a positive, productive environment, and promote Lush’s values through demonstrations and community engagement.