Shop Floor Leader: Elevate Sales & Customer Experience

Internal Job Board; Atlanta (GA); On-site; USD 20,000 - 28,000; Full time

Job summary

Lush Cosmetics North America is seeking a Floor Leader to energize the shop floor, coach our Sales Ambassadors, and deliver an exceptional customer experience. You will drive sales, lead training sessions, and uphold brand standards across ethical cosmetics and sustainable practices.

You will foster a positive work environment, manage cash handling and opening/closing routines, and collaborate with the Store Management Team to ensure operational excellence and engaging customer interactions.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving in day-to-day customer service operations.
• Ability to work in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales by coaching the sales team and adjusting floor structure to meet goals.
• Deliver world-class customer experiences and product demonstrations.
• Educate customers on Lush brand values and ethical practices.
• Develop sales ambassadors through training and feedback.
• Ensure cash handling, store opening/closing, and inventory tasks are performed.

Skills

Customer service

Sales

Cash handling

Opening/Closing procedures

Supervisory experience

Problem-solving

Fast-paced environment

Skincare knowledge

Flexible schedule

Job description

Lush Cosmetics North America is seeking a Floor Leader to energize the shop floor, coach our Sales Ambassadors, and deliver an exceptional customer experience. You will drive sales, lead training sessions, and uphold brand standards across ethical cosmetics and sustainable practices.

You will foster a positive work environment, manage cash handling and opening/closing routines, and collaborate with the Store Management Team to ensure operational excellence and engaging customer interactions.