Shop Floor Leader: Sales Coach & Customer Experience

Lush Fresh Handmade Cosmetics North America; Sarasota (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Lush Fresh Handmade Cosmetics North America in Sarasota is seeking a Floor Leader to support the Store Management Team across all areas of the business. You\'ll drive sales, open/close the store, analyze results, and lead training sessions to ensure an exceptional customer experience and operational excellence.

This role focuses on leading a team of sales associates, delivering world-class service, educating customers on Lush values, and maintaining a vibrant, productive store environment that

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience coaching, feedback, and training.
• Problem-solving in day-to-day operations.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales by coaching the team and adjusting shop floor structure to meet goals.
• Deliver world-class customer experience on the shop floor, including product demonstrations.
• Educate customers on Lush values and our brand positions in-store and at events.
• Expand product knowledge and make informed recommendations to meet customer needs.

Skills

customer service and sales

cash handling

supervisory experience

problem solving

fast-paced environment

Job description

Lush Fresh Handmade Cosmetics North America in Sarasota is seeking a Floor Leader to support the Store Management Team across all areas of the business. You\'ll drive sales, open/close the store, analyze results, and lead training sessions to ensure an exceptional customer experience and operational excellence.

This role focuses on leading a team of sales associates, delivering world-class service, educating customers on Lush values, and maintaining a vibrant, productive store environment that